Harvey
CX Knowledge Specialist
US
UTC-10 to UTC-5 $88k to $132k per year Full time
Mid level
- Where you can live
- Remote
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 88,000 to 132,000 per year
- Posted
- October 23, 2026
Summary from the posting
Harvey ships product every week, and every release changes what our customers, our support specialists, and our AI Support agent need to know. Today that knowledge lives across fragmented surfaces, and the gap between what's shipped and what's documented shows up directly in ticket volume, resolution time, and the quality of answers customers get.
The CX Knowledge Specialist owns the source of truth: the articles, troubleshooting guides, and product knowledge that specialists and our AI Support agent answer from.
This is a short summary. The full description, requirements and the application form are on Harvey's own career page.