Mercury
Customer Support Manager
US
UTC-10 to UTC-5 $115k to $130k per year Full time
Lead or Staff
- Where you can live
- San Francisco, CA, New York, NY, Portland, OR, or Remote within United States
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 115,400 to 129,800 per year
- Posted
- November 12, 2026
B2B SaaS
Summary from the posting
- Lead & Develop: Hire, mentor, and manage a customer support team that excels in product knowledge, user support, and the US banking* system
- Performance Management & Development: Own team performance management by setting clear goals, tracking key metrics, and driving continuous improvement across your team. Foster a culture of continuous learning and professional growth within your team, providing regular feedback and coaching
- Process Improvements, AI & Automation: Refine and evolve our support processes, building workflows that drive efficiency and effectiveness across the organization including AI tools and automation to make Support faster and more effective.
This is a short summary. The full description, requirements and the application form are on Mercury's own career page.