Twilio
Personalized Support Manager
LATAM
UTC-5 Full time
Lead or Staff
- Where you can live
- Remote - Colombia
- Working hours
- Overlap with UTC-5
- Salary
- Not published
- Posted
- November 12, 2026
Summary from the posting
The Personalized Support Manager is responsible for the performance of Twilio’s products and will manage a team of global Technical Account Managers while working in Mexico and Colombia time zones. The Manager in this role collaborates with Engineering, Supportability, Product, Readiness and other cross functional teams to enable customers and Technical Account Managers.
Responsibilities
In this role, you’ll:
- Lead a team of Technical Account Managers (TAMs) who are the designated technical contacts for Twilio’s strategic customers.
This is a short summary. The full description, requirements and the application form are on Twilio's own career page.