Monzo
Complaints Policy Manager
UK, Europe
UTC+0 $52k to $66k per year Full time
Lead or Staff
- Where you can live
- Cardiff, London or Remote (UK)
- Working hours
- Overlap with UTC+0
- Salary
- GBP 41,300 to 52,250 per year
- Posted
- November 9, 2026
Summary from the posting
As our Complaints Policy Manager, you'll lead a team of technical experts and shape how we handle complaints across Monzo. You'll bring together regulatory requirements, customer needs and operational priorities to make sure our policies are clear, effective and fair. You'll play an important role in strengthening our complaints framework, influencing decisions across the business and helping us deliver better customer outcomes at scale.
🔑You’ll play a key role by…
Leading, coaching and developing a team of Complaints Lead Experts, creating an environment where people can grow and deliver high-quality technical advice.
This is a short summary. The full description, requirements and the application form are on Monzo's own career page.