Monzo
FOS Insights Analyst
UK, Europe
UTC+0 $43k to $56k per year Full time
Mid level
- Where you can live
- Cardiff, London or Remote (UK)
- Working hours
- Overlap with UTC+0
- Salary
- GBP 33,600 to 44,450 per year
- Posted
- November 9, 2026
Looker
Summary from the posting
The Financial Ombudsman Service (FOS) plays an important role in helping us improve. As a FOS Insight Analyst, you'll uncover the root causes behind complaints and Ombudsman decisions, turn data into meaningful insights and help teams make changes that improve customer outcomes and prevent future harm.
🔑You’ll play a key role by…
Monitoring key risk indicators, including FOS referral and overturn rates, to spot emerging trends and opportunities for improvement.
Carrying out root cause analysis and deep dives into FOS referrals and outcomes to understand what's driving complaints and decisions.
This is a short summary. The full description, requirements and the application form are on Monzo's own career page.