Tines
Technical Support Engineer II - Federal
US, Canada
UTC-10 to UTC-3.5 Full time
Mid level
- Where you can live
- United States (Remote)
- Working hours
- Overlap with UTC-10 to UTC-3.5
- Salary
- Not published
- Posted
- October 15, 2026
Summary from the posting
- End-to-end ownership of technical inquiries received across multiple channels (Slack, in-app chat, and email), maintaining high standards for responsiveness and ticket hygiene
- Troubleshooting complex customer issues and providing guidance for both core applications (API integrations, security, multi-product workflows) and self-hosted customer infrastructure (deployment environments, networking, system dependencies) both asynchronously and over live remote sessions
- Building, troubleshooting, documenting, and modifying workflows and/or on remote sessions with customers
This is a short summary. The full description, requirements and the application form are on Tines's own career page.