Product Support Specialist - Adapt (LATAM & Caribbean)

Adapt is AirDNA's dynamic pricing engine, and hosts trust it with their income. When something looks off, like a rate that makes no sense or a sync that says it worked but didn't, our frontline Support team and AI tools handle most of it. The hardest problems come to you.

As our Product Support Specialist, you'll be the technical bridge between Support and Engineering: the final line of defense who digs into logs, data, and code to find the real root cause before an issue ever reaches Product or Engineering. Then you'll explain it to the host in a few clear sentences and make sure it never happens again.