Alpaca
Director, Customer Experience, Trading API
US
UTC-10 to UTC-5 Full time
Head or Director
- Where you can live
- Remote - Global (Eastern Time Zone)
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- Not published
- Posted
- October 8, 2026
Spark
Summary from the posting
Alpaca is looking for a Director of Customer Experience to lead and develop the customer-facing support functions across Trading API.
Trading API serves a diverse and increasingly sophisticated customer base, from active traders and developers to trading firms and institutional customers. As we expand our products, markets, and global customer base, the customer experience function needs to scale with the complexity and demands of the business.
This role will lead our existing teams across General Support and VIP Support and evolve how we support customers globally.
This is a short summary. The full description, requirements and the application form are on Alpaca's own career page.