Help Scout
Sr. Customer Success Manager
US
UTC-10 to UTC-5 $139k to $160k per year Full time
Lead or Staff
- Where you can live
- United States
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 139,000 to 160,000 per year
- Posted
- October 14, 2026
B2B SaaS
Summary from the posting
As a Senior Customer Success Manager at Help Scout, you’ll own a named book of 80-100 accounts, representing around $4M in recurring revenue. You’ll be the trusted partner for the people who rely on Help Scout every day, from day-to-day users to the executives who sponsor the relationship.
Your first priority is building a strong relationship rhythm across your book: regular check-ins, executive business reviews, and a clear understanding of what each customer is trying to achieve. You’ll connect those goals to the best of what Help Scout offers, and you’ll be the first to notice when something starts to slip.
This is a short summary. The full description, requirements and the application form are on Help Scout's own career page.