Product Support Engineer - NAMER
- Where you can live
- Remote - US
- Working hours
- Overlap with UTC-10 to UTC-3.5
- Salary
- USD 75,000 to 140,000 per year
- Posted
- October 6, 2026
Summary from the posting
Support Engineering is the technical layer between frontline Support and Engineering. You’ll take on complex issues involving integrations, APIs, permissions, data, reporting, migrations, and workflows, using application behavior, logs, databases, and customer context to determine whether an issue can be resolved through Support or represents a product defect.
You’ll investigate issues end to end using tools such as Plain, GitHub, Datadog, databases, and the codebase. You won’t write the fix; you’ll give Engineering a well-validated escalation with reproduction steps, relevant evidence, customer impact, and a root-cause hypothesis when possible.
This is a short summary. The full description, requirements and the application form are on Ashby's own career page.