Customer Experience Manager (CEM)

As a Customer Experience Manager at Bugcrowd, you'll serve as a trusted advisor, strategic partner, and internal advocate for your customers. You'll own a portfolio of customer relationships, ensuring each engagement delivers measurable value, every program operates successfully, and every renewal is earned through exceptional customer outcomes. As the primary point of contact throughout the customer lifecycle, you'll align customer objectives with Bugcrowd's solutions, proactively drive adoption, mitigate risk, and identify opportunities for growth.