Customer Value Manager

The role acts as the primary point of contact for customers and supports them in achieving their business objectives through effective adoption and expansion of Coupa solutions.

• Serve as the primary point of contact for Coupa customers, ensuring value realization and overall program success.
• Work closely with customer teams to develop and execute customer success strategies.
• Provide regular communication to customers regarding Coupa products, new capabilities, and important updates.
• Act as a consistent point of contact between customers and relevant internal Coupa teams and resources.
• Lead customer value metrics workshops and support value measurement initiatives.