Associate Technical Support Engineer - Mexico
- Where you can live
- Remote - Mexico
- Working hours
- Overlap with UTC-6
- Salary
- Not published
- Posted
- June 24, 2026
Summary from the posting
Act as the primary interface for incoming support inquiries, assisting with the triage and resolution of standard technical challenges throughout the Drata ecosystem.
Provide comprehensive support for Tier 1 and designated Tier 2 complexities by utilizing established operational guides and escalation frameworks.
Analyze and remedy concerns regarding platform functionality, various integrations, and fundamental automation sequences alongside senior engineering mentorship.
Route sophisticated technical hurdles to advanced engineers or internal partners, delivering detailed documentation, replication procedures, and pertinent background info.
This is a short summary. The full description, requirements and the application form are on Drata's own career page.