Elation Health
Manager, Customer Support
Canada
UTC-8 to UTC-3.5 $80k to $102k per year Full time
Lead or Staff
- Where you can live
- Canada - Remote
- Working hours
- Overlap with UTC-8 to UTC-3.5
- Salary
- CAD 110,000 to 140,000 per year
- Posted
- August 27, 2026
Summary from the posting
Lead a High-Performing Team
- Manage approximately 8-10 Support Specialists and Support Engineers, owning hiring, onboarding, development, performance management, and retention
- Conduct weekly 1:1s focused on skill development, case quality review, and career growth
- Coach your team to critically evaluate AI-generated recommendations and deliver exceptional customer outcomes, quality over speed
- Hold your team accountable to SLA commitments, including time-to-resolution, backlog targets, and customer satisfaction scores
Own Support Operations & Processes
- Manage the daily execution of case triage, routing, and escalation workflows to ensure efficient resolution
This is a short summary. The full description, requirements and the application form are on Elation Health's own career page.