Elation Health
Senior Director / Vice President, Customer Support
Remote
$180k to $250k per year Full time
Head or Director
- Where you can live
- Remote
- Working hours
- Not stated
- Salary
- USD 180,000 to 250,000 per year
- Posted
- August 27, 2026
B2B SaaS
Summary from the posting
Drive Operational Excellence & Service Delivery
- Own SLA and case-resolution performance for the entire support organization, delivering on time-to-resolution, backlog reduction, and customer satisfaction targets
- Build a high-functioning system, team, and operating model that exemplifies exceptional customer service standards
- Design and audit the QA framework for AI-assisted case resolution, ensuring teams critically evaluate AI output and maintain quality over speed
- Continuously optimize case triage, routing, and escalation systems, including seamless handoff processes to Product Development
This is a short summary. The full description, requirements and the application form are on Elation Health's own career page.