Automation Specialist, Customer Success
- Where you can live
- Manila, Philippines (remote)
- Working hours
- Overlap with UTC+8
- Salary
- Not published
- Posted
- August 26, 2026
Summary from the posting
Bring and pilot automation ideas: spot repetitive, high-volume patterns in the queue (triage, tagging, routing, drafting) and propose or build automations using Salesforce, Gainsight, Front, and AI tools like Claude, Gemini, Rovo, or Slackbot to handle them.
Use AI-powered tools daily to synthesize customer context and speed up the resolution of complex inquiries, moving beyond manual lookups.
Triage incoming requests to distinguish between support issues, strategic adoption blockers, and commercial opportunities.
Identify "at-risk" customers based on sentiment and inquiry type, escalating to leadership or specialized teams when necessary to prevent churn.
This is a short summary. The full description, requirements and the application form are on Instructure's own career page.