Instructure
Director, Customer Success
US
UTC-10 to UTC-5 $160k to $185k per year Full time
Head or Director
- Where you can live
- US-REMOTE
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 160,000 to 185,000 per year
- Posted
- October 13, 2026
Summary from the posting
Leading the NORAM K12 Customer Success team:
Lead a team of Managers who own the Strategic, Senior, Enterprise, Associate CSM, and CSA segments, coaching them to upskill and grow their teams.
Own hiring, onboarding, performance, career development, and succession planning for the team, and build a bench that can absorb growth.
Set the coaching standard: what good looks like in a value conversation, a renewal forecast, a risk escalation, and a Business Review.
Hold a consistent operating rhythm of 1:1s, team meetings, forecast calls, and business reviews that keeps managers accountable and the team connected.
This is a short summary. The full description, requirements and the application form are on Instructure's own career page.