Lithic
Support Engineer
US
UTC-10 to UTC-5 $100k to $140k per year Full time
Mid level
- Where you can live
- Remote
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 100,000 to 140,000 per year
- Posted
- August 6, 2026
Summary from the posting
- Own support tickets from first response through confirmed resolution. No tossing them over the fence.
- Debug independently by tracing system state, API logs, authorizer decisions, webhook delivery, and data flow across production.
- Diagnose issues spanning card issuance, authorization decisioning, transactions and settlement, webhooks, account holder KYC, disputes, and other configurable behaviors of the Lithic platform. A typical investigation might involve querying Snowflake to trace a transaction's lifecycle, checking Grafana dashboards for latency anomalies, pulling up the customer's integration in Retool, and documenting the resolution in The Vault
This is a short summary. The full description, requirements and the application form are on Lithic's own career page.