Manager, Customer Resilience Management - Customer Success

To succeed as a Manager of the Customer Resilience team, you must have excellent leadership, interpersonal, and communication skills and be professional at all times. You will be responsible for hiring, coaching, mentoring, and day-to-day managing the individual contributors on your team, as well as mediating with customers. As a key member of the Customer Success leadership team, you will be responsible for delighting our customers and helping them achieve their tactical and strategic business objectives.

Responsibilities

• Provide effective leadership, direction, and development to a team of CRMs assigned to manage a select group of large accounts.