Technical Support Engineer
- Where you can live
- United States
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 100,000 to 130,000 per year
- Posted
- October 13, 2026
Summary from the posting
We're looking for a Technical Support Engineer to join as Socket's dedicated support hire in the United States. You'll be the go-to person for developers and security teams across Zendesk, Slack, and Discord, working to resolve the majority of issues independently. Day to day, that looks like troubleshooting technical issues, guiding customers through Socket's products, and building out the docs and resources that reduce repeat questions. You'll jump on video calls with enterprise customers when needed and flag patterns that shape our product roadmap. The runbooks you write, the macros you build, and the patterns you spot will shape how Socket scales support going forward.
This is a short summary. The full description, requirements and the application form are on Socket's own career page.