Sprout Social
Manager, Customer Success, Strategic
US
UTC-10 to UTC-5 Full time
Lead or Staff
- Where you can live
- Remote US
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- Not published
- Posted
- September 11, 2026
Summary from the posting
As Manager, Customer Success, Strategic, you will lead a team of tenured Strategic Customer Success Managers overseeing a high value book of business. Your focus is bringing segment strategy to life with operational rigor, ensuring repeatable team execution, and driving retention and portfolio growth.
- Lead & Develop Senior Talent: Direct and coach an experienced team of CSMs through 1:1s, call reviews, and account planning. Build individualized growth paths, clear operational roadblocks, and set clear performance expectations.
- Drive Operational Rigor & Execution: Translate segment strategy into clear priorities.
This is a short summary. The full description, requirements and the application form are on Sprout Social's own career page.