Tango
Technical Support Engineer
US
UTC-10 to UTC-5 $95k to $115k per year Full time
Mid level
- Where you can live
- Remote
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 95,000 to 115,000 per year
- Posted
- October 2, 2026
JavaScript
GraphQL
AWS
SQL
Snowflake
Excel
Salesforce
HubSpot
Intercom
HTML and CSS
B2B SaaS
Datadog
Summary from the posting
Own the intake and triage of technical customer issues escalated from Customer Success, prioritizing a queue of many open issues at once
Resolve complex issues with enterprise features, especially SSO and SCIM
Join technical troubleshooting and SCIM setup calls with customers on your own, as a trusted, autonomous point of contact
Become an expert on our product so you can help customers with confidence
Investigate issues using logs (Datadog, PostHog), browser developer tools, and API calls to find root causes
Keep Customer Success and on-call Engineering informed with clear, timely updates on every open issue
This is a short summary. The full description, requirements and the application form are on Tango's own career page.