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The New York Times

Senior Customer Service Agent, NYT Wirecutter (Temporary)

US UTC-10 to UTC-5 Contract Senior
Where you can live
New York, NY; Remote - USA
Working hours
Overlap with UTC-10 to UTC-5
Salary
Not published
Posted
October 7, 2026
Generative AI Shopify

Summary from the posting

Wirecutter, a New York Times company, is the premier product recommendation service dedicated to rigorously testing and reviewing products to help readers make the best decisions for their lives. Building on our mission of trust and utility, the Wirecutter Store (wirecutterstore.nytimes.com) is our dedicated e-commerce destination, offering our audience for purchase a highly-curated selection of the exceptional products we recommend.

As we approach our busiest time of the year (Q4/Holiday Season), we are looking for two experienced Senior Temporary Customer Service Agents to join our team. You will be the customer-facing voice of the Wirecutter Store.

This is a short summary. The full description, requirements and the application form are on The New York Times's own career page.

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