Affirm
Director, Customer Operations Vendor Strategy & Execution
US, Canada
UTC-10 to UTC-3.5 $199k to $279k per year Full time
Head or Director
- Where you can live
- Remote Canada
- Working hours
- Overlap with UTC-10 to UTC-3.5
- Salary
- USD 199,000 to 279,000 per year
- Posted
- August 21, 2026
Summary from the posting
Strategy, Governance & Reinvention
- Define and execute the long-term strategy for Affirm's global customer operations vendor network, balancing customer experience, operational efficiency, resiliency, compliance, and business continuity across all global vendors.
- Reinvent how we resolve customer issues and deliver experience across the vendor network, treating the BPO vendor network as an innovation hub rather than a cost center.
- Establish governance frameworks, performance standards, and accountability mechanisms across the global vendor ecosystem.
- Lead executive-level vendor governance forums, including Quarterly Business Reviews, strategic planning, and escalation management.
This is a short summary. The full description, requirements and the application form are on Affirm's own career page.