Product Support Specialist I (Merchant Care)
- Where you can live
- Remote Canada
- Working hours
- Overlap with UTC-8 to UTC-3.5
- Salary
- USD 55,000 to 75,000 per year
- Posted
- October 13, 2026
Summary from the posting
Support Affirm’s merchant partners: E-Commerce retailers which utilize various platforms
Utilize various troubleshooting techniques to resolve complicated technical or configuration issues
Work closely with engineers to resolve technical and operational issues, and provide high-touch support to merchant partners
Effectively manage multiple customer inquiries simultaneously, with appropriate prioritization
Build scalable support processes and engage with feedback to streamline workflows
Drive merchant partner communication and outreach about new features and enhancements
Aggregate feature requests based on merchant partner feedback to guide future product planning
This is a short summary. The full description, requirements and the application form are on Affirm's own career page.