Strategy & Operations, Customer Success
- Where you can live
- Remote - US
- Working hours
- Overlap with UTC-10 to UTC-3.5
- Salary
- USD 168,500 to 221,875 per year
- Posted
- November 2, 2026
Summary from the posting
In this Strategy and Operations, Customer Success role, you will drive the strategy, processes, and data-driven insights that empower our Customer Success Team to deliver exceptional outcomes for our customers. Reporting to the Manager of Strategy and Operations, and partnering closely with Customer Success leadership, you will define strategies and execute improvements that optimize customer health, retention, and revenue growth.
Our Customer Success team is consistently praised by our customers for their deep expertise, responsiveness, and dedication, a testament to how much we Care Deeply About Customers, one of our core Operating Principles.
This is a short summary. The full description, requirements and the application form are on Ashby's own career page.