Technical Support Engineer, Canada
- Where you can live
- Americas Remote
- Working hours
- Overlap with UTC-10 to UTC-3
- Salary
- Not published
- Posted
- October 8, 2026
Summary from the posting
Hi, I'm Aerie, Manager, Technical Support Tier I at Customer.io. I’m looking for a Technical Support Engineer to join our growing team based in Canada.
As a Technical Support Engineer, you’ll communicate directly with our customers via our Support Center. Our team is especially excited to hear from folks with Technical Support backgrounds who have experience communicating technical tasks mostly over email, a strong ability to communicate in writing is more than nice to have.
On a day-to-day, you’ll triage a diversity of support tickets as well as work on process improvement, and conduct regular touch points with our Product and Customer Success teams.
This is a short summary. The full description, requirements and the application form are on Customer.io's own career page.