Mercury
Customer Support Manager - Risk
US, Canada
UTC-10 to UTC-3.5 $115k to $144k per year Full time
Lead or Staff
- Where you can live
- San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
- Working hours
- Overlap with UTC-10 to UTC-3.5
- Salary
- USD 115,400 to 144,200 per year
- Posted
- October 5, 2026
B2B SaaS
Summary from the posting
- Lead & Develop: Hire, mentor, and manage a customer support team that excels in product knowledge, user support, and the US banking* system
- Partner in Leadership: Work hand-in-hand with our existing Risk Support Manager to set team strategy, align on standards and processes, share coverage, and keep both cohorts operating as one consistent Risk Support team
- BPO Partnership: Help scope and manage our new Risk Support BPO partner, including onboarding and training, quality assurance, performance and SLA tracking, capacity planning, and deciding what work is right to route to the partner vs. keep in-house
This is a short summary. The full description, requirements and the application form are on Mercury's own career page.