Mercury
Senior Customer Support Systems Administrator
US, Canada
UTC-10 to UTC-3.5 $154k to $193k per year Full time
Senior
- Where you can live
- San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
- Working hours
- Overlap with UTC-10 to UTC-3.5
- Salary
- USD 154,200 to 192,800 per year
- Posted
- September 11, 2026
Summary from the posting
- Zendesk Administration:
- Manage our Zendesk implementation - both intraday maintenance and supporting Zendesk through strategic business growth
- Work alongside our existing team of Systems Admins to ensure our Zendesk ecosystem remains cohesive, consistent, and well-coordinated as our footprint grows
- Develop and maintain an internal comprehensive knowledge base for our Zendesk configuration & procedures
- Generate, analyze, and report on Zendesk metrics to guide improvements in customer service strategies
- Regularly audit for gaps & efficiencies, lead projects to improve or expand our setup based on findings
- Tools & Technology
This is a short summary. The full description, requirements and the application form are on Mercury's own career page.