Sr. Customer Success Manager

At Salesloft, our Senior Customer Success Managers own the relationship that determines whether a customer renews, expands, and becomes an advocate , or quietly churns. You are the person accountable for making sure customers realize measurable value from our Predictive Revenue System, translating platform capability into revenue outcomes their leadership can see.

This is not a reactive support role. You will manage a book of business proactively , using product usage data, AI-surfaced health signals, and your own commercial judgment to intervene before problems become risks and to spot expansion opportunities before the customer asks.