Sonatype
Java Product Support Engineer
LATAM
UTC-5 Full time
Mid level
- Where you can live
- Colombia - Remote
- Working hours
- Overlap with UTC-5
- Salary
- Not published
- Posted
- June 17, 2026
Python
TypeScript
Java
AWS
GCP
Azure
Kubernetes
Docker
Linux
SQL
PostgreSQL
Machine Learning
CI/CD
REST APIs
Summary from the posting
- Debug and troubleshoot incidents with Sonatype products and solutions
- Reproduce defects and file actionable issues for product engineering
- Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
- Represent Technical Support and customer interests in Engineering and Product Management discussions
- Assist product management in developing and prioritizing enhancement lists
- Summarize, communicate, and escalate customer experiences to management
- Contribute to and maintain our Knowledge Base
- Contribute to our diagnostic tools and utilities, and create new ones
- Respond to customer inquiries via support cases, email, chat, and phone
This is a short summary. The full description, requirements and the application form are on Sonatype's own career page.