Thatch
Operations Lead (Member Support)
US
UTC-10 to UTC-5 $115k to $130k per year Full time
Lead or Staff
- Where you can live
- Austin, Texas, United States
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 115,000 to 130,000 per year
- Posted
- July 21, 2026
Summary from the posting
The Support team is the heart of Thatch - the people who help members navigate their benefits when it matters, assist employers in administering benefits, and partner with brokers to serve their books of business. Support is where our mission to build a healthcare system people love is delivered, one interaction at a time.
As Support Lead, you'll own daily execution of our support function across members, employers, and brokers, and the long game of scaling it. You'll coach and develop a team of specialists, stand up new support channels, and prepare the team for Open Enrollment, our highest-stakes period of the year.
This is a short summary. The full description, requirements and the application form are on Thatch's own career page.