Customer Care Associate

We are looking for a top-notch problem-solver and communication whiz to guide our providers and patients through their experience on Headway.

The CX Team’s mission is to deliver on the Headway promise to our providers, and in this role, you will ensure this mission through one-on-one interactions with our providers and patients. By working with our customers through email, live chat and phone you will guide them through any challenge, resolve their operational and technical issues, and make Headway feel like magic.

Being results- and impact-driven, you thrive on helping providers/patients through any challenges they have on Headway.