JetBrains
Senior Support Engineer (ReSharper)
Europe, LATAM
UTC-5 to UTC+4 Full time
Senior
- Where you can live
- Belgrade, Serbia; Berlin, Germany; Limassol, Cyprus; Madrid, Spain; Munich, Germany; Paphos, Cyprus; Prague, Czech Republic; Remote, Germany; Warsaw, Poland; Yerevan, Armenia
- Working hours
- Overlap with UTC-5 to UTC+4
- Salary
- Not published
- Posted
- October 12, 2026
C#
Generative AI
Summary from the posting
This role exists to bridge the gap between our users and our product teams. You won't just answer tickets; you'll get to the root of complex bugs and help turn what you find into fixes and features. Working closely with developers, QA engineers, and marketing, you’ll take ownership of technical issues, advocate for user needs, and help keep our developer community thriving.
Day to day, you will:
- Investigate and resolve complex technical issues submitted by users worldwide.
- Reproduce edge-case user scenarios and submit clear, detailed bug reports to product teams.
- Collaborate directly with developers and QA engineers to share product feedback and drive fixes.
This is a short summary. The full description, requirements and the application form are on JetBrains's own career page.