JetBrains
Support Engineer (TeamCity)
US
UTC-10 to UTC-5 $144k to $216k per year Full time
Mid level
- Where you can live
- Boston, Massachusetts; Foster City, California; Marlton, New Jersey; Remote, United States
- Working hours
- Overlap with UTC-10 to UTC-5
- Salary
- USD 144,000 to 216,000 per year
- Posted
- October 1, 2026
Summary from the posting
As part of our Support Engineering team, you will act as a crucial link between global engineering teams and our internal product developers. You will take ownership of incoming technical issues, pinpoint root causes, and provide working resolutions or clear escalations. You'll work American-timezone hours to give our global community timely, effective support.
Day to day, you will:
- Identify whether an issue stems from the product, infrastructure, or third-party integrations.
- Provide workarounds, submit bug reports, or escalate issues directly to development.
- Capture insights and publish solutions following KCS (Knowledge-Centered Service) principles.
This is a short summary. The full description, requirements and the application form are on JetBrains's own career page.