Technical Program Manager CX Tooling

You will own the CX tech stack end to end: the ticketing platform, CRM, AI automation including Decagon, and the integrations that tie them to Polymarket's product. This is not a coordination role. You will set the roadmap, write the specs, run the rollouts, and hold the vendor relationships. When Operations has a problem, you turn it into something Engineering can build. When a tool goes live, you own whether it lands.

This role matters because every agent on the CX team, human or AI, is only as effective as the systems underneath them. The person who takes this role will have real influence over how Polymarket scales support as the platform grows.