Premium Support Engineer (Singapore, Weekend)
- Where you can live
- Remote - Singapore
- Working hours
- Overlap with UTC+8
- Salary
- Not published
- Posted
- September 8, 2026
Summary from the posting
Provide swift, high-priority support to Premium customers, responding within strict SLAs.
Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
Lead customer-facing communications during outages or incidents.
Identify recurring issues and collaborate internally to reduce time-to-resolution.
Contribute to internal tooling, automation, and documentation that improves team efficiency.
Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience.
This is a short summary. The full description, requirements and the application form are on Replit's own career page.