Dropbox
Scaled Customer Success Manager
US, Canada
UTC-10 to UTC-3.5 $104k to $193k per year Full time
Lead or Staff
- Where you can live
- Remote - Canada: Select locations ยท Remote - US: Select locations
- Working hours
- Overlap with UTC-10 to UTC-3.5
- Salary
- CAD 142,400 to 192,600 per year
- Posted
- October 1, 2026
B2B SaaS
Summary from the posting
As a Scaled Customer Success Manager at Dropbox, you will drive adoption, value realization, and renewal readiness across a portfolio of mid-market and small business managed customers. You will use customer and product signals to identify where engagement can have the greatest impact, then deliver timely, relevant experiences through targeted campaigns, group programs, digital touchpoints, and selective personalized outreach.
You will play a central role in connecting our Programmatic and Digital Customer Success team with the Renewals Desk for scaled segment accounts.
This is a short summary. The full description, requirements and the application form are on Dropbox's own career page.